contactica
 
 
Customer Care & Billing
 

We are able to cover the complete range of skills that our clients require and have carried out a number of CRM related projects.

We have carried out numerous customer care & billing projects for telecommunications customers throughout the world, such as:

  • Customer operations, organisation, process & optimisation
  • Billing system RFP, RFQ & implementation
  • IT strategy
  • User requirements definition
  • Product & service planning
  • Tariffs & network cost simulations